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Returns & Exchanges
7-Day Returns
If a physical gift arrives damaged or isn't what you expected, you can request a return or exchange within 7 days of delivery. Items must be unused and in their original packaging.
Personalized & Twist Items
Because Twist experiences and personalized items are created specifically for your recipient, they can't be returned or exchanged once the gift experience has been opened. If something went wrong with a Twist, contact us — we'll make it right.
How to Start a Return
Email hello@giftwithtwist.com with your order ID and a short note on what went wrong. We'll respond within one business day with next steps.
Refunds
Approved refunds are issued to your original payment method within 5–7 business days of us receiving the returned item.